Privacy Policy

Registration and platform usage at Hellspin require us to collect certain data to deliver gaming services, handle financial transactions, and satisfy legal obligations.

Details you supply yourself:

• Full name, email, and date of birth when creating your account.
• Contact number and home address needed for identity confirmation.
• Financial information (card details, e-wallet accounts, or blockchain addresses) for funding or cashing out your account.
• Identification documents, address verification, and supporting materials required for account authentication (KYC).

Data captured through your activity:

• IP address, device specifications, system information, and web browser identification.
• Website sections accessed, duration of visits, games engaged with, and wagering patterns.
• Cookies and comparable monitoring tools used to store your choices and enhance your experience.
• Geographic location (estimated via IP address) to enforce territorial limitations and identify irregular behaviour.

Hellspin does not trade your personal information to external marketers. Nevertheless, we do share data with essential service providers to maintain platform operations:

• Financial institutions - Visa, Mastercard, Skrill, Neteller, and comparable payment handlers receive transaction specifics to complete your financial requests.
• Content suppliers - Game creators (Pragmatic Play, BGaming, Fugaso, and similar studios) get anonymised gaming metrics to track system health and flag unusual patterns.
• Authentication providers - Specialised verification firms execute KYC validation using your submitted documents.
• Referral networks - Should you have joined through an affiliate promotion, your account information may be transmitted to that affiliate for tracking commission payments.
• Government bodies - The Curaçao Gaming Authority and applicable government agencies obtain data when legally mandated or during regulatory examinations.

All partner organisations are legally obligated to maintain confidentiality and restrict use to their contracted functions.

Your information resides on fortified infrastructure within certified data facilities, equipped with encryption protocols, protective barriers, and permission hierarchies. Hellspin employs current SSL/TLS encryption standards to shield information moving between your computer and our infrastructure.

That said, digital platforms carry inherent risks. Although we deploy protective safeguards, Hellspin makes no warranty against all potential security incidents. You must keep your account login details private and secure.

Information persists throughout your account's active status, extending through any legally mandated preservation window (generally 5-7 years for transaction histories). Inactive accounts may have their data kept in storage to satisfy regulatory mandates.

Hellspin deploys cookies for these functions:

• Sustaining your logged-in status and recalling your selections.
• Reviewing platform usage and player patterns to refine our services.
• Identifying irregular activity and enforcing safe play protocols.
• Customising promotional content based on your preferences (when you have consented).

Your browser allows you to restrict or block cookies, though doing so may reduce platform performance. Certain cookies are mandatory for core functions and cannot be turned off.

As an Australian player using Hellspin, you may:

• View your stored personal details by reaching out to our support team.
• Amend any incorrect or incomplete personal information.
• Remove your account and its associated records (limited by applicable data retention laws).
• Decline receipt of marketing materials whenever you wish.
• Request portability - obtain your information in a transferable, machine-readable format.

Since Hellspin operates under a Curaçao gaming licence rather than Australian regulatory oversight, Australian data protection legislation (Privacy Act 1988) does not govern our operations. Complaints regarding data management fall under Hellspin's standard terms and Curaçao jurisdiction.

Should you have concerns about this privacy policy or wish to assert your rights, please reach out to our support team:

• Email: [email protected]
• Live chat: Accessible around the clock on our platform.

Hellspin may adjust this policy as laws shift, technology advances, or our operations evolve. Material amendments will be notified by email or displayed prominently on the platform. By continuing to use Hellspin following any revisions, you acknowledge and agree to the updated terms.

This privacy policy provides an overview of our practices. For comprehensive legal language and binding obligations, consult the complete privacy policy available on the Hellspin website.